LoanDepot Upgrades Loan Service Portal for Customer Experience


As part of its customer-centric philosophy and commitment to using digital tools to provide best-in-class service, LoanDepot, the country’s second largest non-bank lender, recently introduced a number of new features and functionality. on its home loan service portal, allowing customers to make payments more efficiently and easily and to access important information about their accounts. These user-centric updates include enhanced online payment capabilities, secure messaging, and new paperless document options.

“LoanDepot is committed to innovating through digital technology, this is the core belief on which the business was built – and this translates into our approach to providing best-in-class customer service,” said Dan Binowitz, Executive Vice President of Services and Capital Markets, LoanDepot. “Our customers are busy and we know owners have had enough on their plate. Our goal is to ensure that the payment and account management process within our service portal is as simple, intuitive and secure as our customers demand.

The main updates to the LoanDepot service portal include:

  • Payments – A newly designed payment module offers a complete view of payment activity and the ability to set up recurring automatic payments on time or for our loyal customers. In response to customer feedback, LoanDepot will soon also add an option to make bi-weekly payments.
  • Secure messaging – Over 61% of consumers believe secure messaging is the easiest and most convenient way to contact the companies they do business with.1. LoanDepot’s new secure messaging feature protects confidential loan details and creates a faster and more efficient mode of communication that also reduces the burden on manual processes.
  • Go paperless – This environmentally friendly alternative to paper invoicing and letters facilitates the transfer of information, while providing seamless and immediate access to important loan documents and correspondence at the customer’s fingertips.

LoanDepot is committed to providing ease, convenience and speed throughout its mortgage process. The company plans to roll out additional features to the portal in the coming months.

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