To purchase the holidays, customers must collect tokens and codes printed in The sun – you must collect 10 between Saturday January 4 and Tuesday January 28, and can then book a stay between February and November of this year. The sun calls these ‘£ 9.50 vacations’ – in reality, they’re never so cheap once you include extras, but they can still be a steal.
We have received over 20 complaints from Sun readers who say they were unexpectedly told that the vacations they tried to book were not available – and in total The sun says that some 2,000 stays initially booked on January 12 and 13 were “impacted”.
Those we spoke to stated that after booking their vacation and receiving an email saying “We have made your vacation reservation”, they then received another email from Greenbank Holidays – one of the operators. of the program – saying that “due to an unfortunate computer error” the vacations they had tried to book were not available.
The log says all affected customers will be notified by the end of the day and it will work to change the reservation or refund people, although so far less than 100 reservations have been changed.
For more details on how the program works, see our The Sun Vacation Guide “£ 9.50”.
“We are so upset – it sounds like a total farce”
We have received a number of emails from angry vacationers who have been told that the vacations they have been trying to book are not available. Some say they fear being left out for additional elements of their vacation that they have independently booked, such as flights, while others are unhappy that the availability of alternative vacations may now be limited.
- A MoneySavingExpert user, Sharon, told us: “I made a reservation through The sun website for holidays between August 21 and August 28 in Ca ‘Savio on the Venetian coast. I received an email … I booked my flights by credit card and assumed everything would be fine.
“We are so upset. This was our first time booking with The sun and it leaves us with a bitter taste in our mouths. It sounds like a total farce to me. “
- Another, Fiona, said: “We received an email giving the impression that the vacation had been booked. We booked flights independently to prevent flight prices from increasing.
“We were then contacted to tell us that there was a technical issue, which meant that our accommodation was not available, and we offered a refund and an insulting gesture of goodwill of £ 25. We considered to book it directly as it seemed there was availability – but it was an extra £ 700. “
- Money saver Emma said, “I run my own business and if I made a mistake I pay to fix it and not let the customer down. “
One reader shared the email she received from Greenbank Holidays: